Issue Feedback

Your feedback drives our improvement. Please describe the issue you encountered in detail and we will handle it as soon as possible.

1. Feedback Types

Type	Description	Common examples
Functional issues	Slow page loading, features not working, errors, etc.	Tool fails to open; buttons unresponsive; error messages displayed
Display issues	Broken layout, abnormal styles, incomplete rendering, etc.	Overlapping text; images not fully displayed; garbled layout
Performance issues	Lag, slow response, high resource usage, etc.	Page takes over 5 seconds to load; noticeable input delay; browser out-of-memory warnings
Experience issues	Confusing workflows, unfriendly interactions, etc.	Overly complicated steps; hard-to-find features; unclear messages

2. Processing Workflow

1. Describe the issue — describe the problem and the steps to reproduce it
2. Upload screenshots — attach a screenshot if there is an error message
3. Analysis — our technical team analyzes the cause
4. Resolution — we notify you once the fix is complete

3. FAQ

Q1: How long until I receive a reply?

We usually reply by email within 3-5 business days. Urgent issues are prioritized.

Q2: Can I submit feedback anonymously?

Yes, anonymous submissions are accepted. However, we recommend leaving your contact details so we can follow up and resolve the issue more effectively.

Q3: How can I check the progress of my feedback?

If you left contact details, we will notify you of the progress by email. You may also contact support at any time to check the status.

Q4: What information should I provide?

We recommend including: issue description, steps to reproduce, browser type and version, operating system, and screenshots (if there is an error message).

4. Other Contact Channels

Channel	Details
Support email	kf@unimgr.com
Support phone	086 - 18806888608
Service hours	Weekdays 9:00-18:00

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Last updated: 2026-10-03